
Speed may be slow because you’re using the internet at peak times, or your router may be outdated. Note: Clearing your web browser's cache will remove your select preferred server, unless you have an account with may be growing into the cable buried in your yard. There are over 2000 servers to select from and likely one very near to you. Accordingly, you can temporarily (or even permanently) manually select a preferred server on your Settings page in the "Global Settings" section.

The process of updating your location in MaxMind will take at the least 1-2 weeks to be reviewed and corrected.ģ) It can take 1-2 weeks for MaxMind to process that form. Fill out the reset of the MaxMind form accordingly and select “Submit”.


Sometimes however, the GeoIP service provides us with an inaccurate location, which is usually caused by outdated information in their database. Using this estimated location, if you use the BEGIN TEST button and do not have a preferred server, we very quickly check the latency (ping time) of what appear to be the Test Servers closest to you and select the one with the best performance. At best it can only tell us which city or town you live in and occasionally it is accurate down to an entire postal code block. This service estimates your location using your IP address but only very approximately. To provide customers with accurate results we use a widely deployed technology called GeoIP.
